Returns, Refunds and Exchanges.
Please contact us within 14 Days of receiving your purchase. We are unfortunately unable to offer any refunds if contacted outside this time scale. Unwanted items must be returned within 14 days of contacting us to obtain a refund.
Your item must be unused and in the same condition in which you received it. Your item must be in its original packaging, unopened and in a re saleable condition.
Once the goods have been received back to us we shall inspect them to ensure they are in a resalable condition. A refund will then be processed using your original method of payment.
Exchanges are only available on items where a defect or damage affects the use of the product.
We are unable to refund items ordered incorrectly to help reduce additional handling and costs.
Please return items to:
Silicone Bead Supplies
Fox’s Felts LTD
Harlow Business Centre
You are responsible for paying your own shipping fees on returns and shipping fees are non refundable.